Retix › Contact
Contact
One address handles everything: [email protected]. It is read by the person who runs the site.
Retix is operated by retix, based in South Korea. There is no phone line and no postal support desk. Email is the only support channel, and it is a real one.
What to write about
- Privacy requests: a copy of your data, a correction, or deletion of your account and everything attached to it.
- Abuse reports: an offensive display name, clan name or custom skin. The in-game report button is faster, but email works and reaches the same place.
- Cheating reports: include the mode, the approximate time and the name you saw.
- Bug reports: what you were doing, what happened, and which browser and device. A screenshot helps more than a description.
- Account problems: a sign-in that will not complete, or gold and unlocks that did not arrive after a match.
- Business, press and legal enquiries.
What to include
For anything account-related, write from the email address your Retix account signs in with, or tell us the display name you use in game. Accounts are created with Google sign-in, so the address on your Google account is the one we can match.
Guest accounts live only in the browser that created them and carry no email, so a guest account cannot be identified or recovered by email. If you want your progress to survive, sign in.
How long a reply takes
Retix is run by one person, so replies are not instant. We aim to answer within a few business days. Privacy requests are handled within the periods the law requires, and we will tell you if a request needs longer than that.
Reporting something urgent
If a report concerns a threat to somebody real, contact your local emergency services first. Email is not monitored around the clock and is not an emergency channel.